TERMS OF USE OF LUNA

Responsible for this site:
ICOSO CONSULTING S.L.U. ("Luna FemTech")
Owner and Managing Director: Daniel Osorio Fernandez
Calle Juan de Herrera, Núm 18, Planta 4 y 5
39002 Santander (Cantabria), Spain
VAT ID: ES B55469902
Commercial Register Santander, Sheet S-37849
www.luna-femtech.com
support@luna-femtech.com
(c) 2026 All rights reserved.


1. CONTRACTING PARTIES AND TERMS

USER: A natural person who uses the platform as a private individual and consumer. Commercial use and use by legal entities are excluded. Hereinafter also "you".
LUNA: APP (program) developed and operated by the Spanish company ICOSO CONSULTING S.L.U. (tax number B55469902). Hereinafter also the controller, owner, author, company or "we".
STORE: Apple App Store or Google Play, through which installation of the APP is possible. These sites are not operated by LUNA and are subject to their own terms of use.
PRICES AND TARIFFS: the price for acquiring the APP or the subscriptions that grant access to the use of the APP or to certain features. The prices from the STORE apply.
Personal terms refer to all possible genders, orientations, legal forms or bodies.


2. USE AND FUNCTIONING OF THE APP

Luna is a lifestyle and wellbeing app for cycle tracking and self-observation. Luna is NOT a medical device, does NOT serve to diagnose, treat or prevent, and does NOT replace medical advice. Predictions and hints are qualitative estimates with no claim to accuracy. For health-related questions, consult a medical professional.

Predictions, cycle phases and hints are generated automatically and algorithmically from the information you record. They do not constitute a medical assessment, diagnosis or recommendation and produce no automated decision with legal effect concerning you. Details on the processing are in our Privacy Policy (www.luna-femtech.com/data).

REQUIREMENTS FOR USE: You must be at least 16 years old to use Luna. By using it, you confirm that you have reached the required minimum age.

YOUR ACCOUNT & SECURITY: Your health data is encrypted on your device before it reaches our servers. In Standard mode, password recovery is possible (the key is secured server-side). Only in Maximum Privacy mode does your Recovery Key alone have access. You are responsible for keeping your credentials confidential. Sharing or transmitting the credentials to other persons is expressly prohibited. In Maximum Privacy mode, a lost Recovery Key CANNOT be recovered — the data is then irretrievably lost.

SUBSCRIPTIONS & PAYMENTS: Optional Premium features are offered as a subscription via the STORES. Billing, renewal and cancellation are handled via your store account; its terms additionally apply. Subscriptions renew automatically unless cancelled before expiry. Management is carried out in the account settings of the respective store.

PERMITTED USE: You undertake not to use Luna in an abusive, unlawful manner or in a way that impairs operation (e.g. automated scraping, circumvention of security mechanisms, overloading of the services). Commercial use or incorporation of the APP or the data for commercial use is expressly excluded. It is expressly prohibited to use the APP for purposes of communication between several persons or for the exchange of documents or information. For this reason too, it is strictly forbidden to grant other persons access to your account.

LIABILITY AND AVAILABILITY: LUNA is provided with reasonable care, but without warranty of uninterrupted availability or freedom from errors. To the extent permitted by law, liability is limited to intent and gross negligence. Necessary maintenance, force majeure, server, power or internet outages and other uncontrollable events may restrict availability or lead to data loss. Users should back up their data periodically.

QUALITY ASSURANCE: An essential part of the service is the review of the quality of the APP and the associated services. For this purpose, the APP may contact users to obtain information about quality. Participation is entirely voluntary. Users' contact data is never shared with third parties. It is strictly prohibited to send users unsolicited third-party advertising. Our Privacy Policy (www.luna-femtech.com/data) contains all details on this.


3. TERM AND TERMINATION

You can cancel your account at any time in the settings, subject to the following paragraphs. Cancellation is independent of the ability to delete the data at any time.

Both you as the user and LUNA may terminate this contract at any time without giving reasons, whereby any claim to compensation upon ordinary termination under this paragraph is excluded.

Termination must mandatorily take place via the platform itself; termination by e-mail is only permissible if use of the platform is impossible. Termination by LUNA requires a one-month notice period so that you as the user can save and download your data.

The notice period on the user's side depends on whether they use the version without a subscription or one of the paid subscriptions. When using the version without a subscription, the user can cancel without prior notice, whereupon LUNA carries out the immediate cancellation and advises the user that they must first save and download their data if they wish to keep it. When using a paid subscription, the notice period corresponds to the remaining time until the next renewal, which is then cancelled; the termination takes effect at the end of the subscription term.

LUNA may terminate the contract for extraordinary cause if one of the following grounds exists on the part of the user:
• Breach of one of the clauses of this contract.
• Non-payment of the usage fees.
• Non-payment of the contractually agreed subscriptions.
• Where the user does not act with due care and good faith and the reputation of the APP is thereby impaired or could be impaired.
• Where, in LUNA's view, the user carries out a professional or commercial activity with the APP, uses it not personally but commercially, or integrates it into their own products or services.

In the event of extraordinary termination, LUNA may terminate the contract in accordance with the provisions on ordinary termination and, in addition, take the following precautionary protective measures:
• Suspension of the services while maintaining access, so that the user can access and save their data before the contract is terminated.
• Precautionary and immediate suspension of access where there is a risk of destruction of evidence, a risk that the data will be used for criminal or civil offences, or where required by a competent authority. In these cases, the data is not deleted but retained for evidentiary purposes.

If you decide to withdraw from the purchase, you can do so within fourteen (14) days of receiving the receipt without giving reasons. Subscription services can only be withdrawn from after the first sign-up. This right is to be exercised directly via the STORE. The right of withdrawal is excluded once the APP or service has been delivered or installed on express instruction, or the service has begun.


4. DATA PROTECTION, COMMUNICATION, SIGNATURE

Our Privacy Policy (www.luna-femtech.com/data) contains all details on the use of the data for providing the services and operating the APP. The APP acts, as described in the Privacy Policy, as controller of the data.

Any user who does not agree with these terms or the data protection provisions must immediately cease use.

Communication between the contracting parties takes place via the APP or digitally by e-mail. E-mail may also be used for legally effective notices such as contract terminations or payment requests, whereby proper delivery to the recipient's server is deemed sufficient proof. In the case of the APP, the e-mail address is support@luna-femtech.com and in the case of the user, the e-mail address they used for registration.

The parties conclude this contract via the APP, whereby the signature is confirmed by the procedure established for registration. The APP provides users with the mechanisms to enable access to the signed contract.


5. WEBSITE CONTENT

LUNA, the authors and the STORES reserve the right to make changes to the content of the APP without prior notice, whereby publications and content may be changed, deleted or added.

All links to other sites are checked at the time of linking. After checking, we assume no liability whatsoever for the content accessible via these links. Access to content outside the domain or APP is at your own risk.

LUNA is a registered and protected trademark. The rights to all content lie with the authors and, where applicable, the owner of the website. Without express written permission, any reproduction or use of the content is prohibited.

The content you create yourself (in particular journal entries and tracking data) remains your property. You grant Luna only the usage rights technically necessary to provide the service.


6. JURISDICTION AND APPLICABLE LAW

All relationships between the APP and the users are governed by Spanish law; the courts of Santander have jurisdiction. This is without prejudice to the fact that the user may be regarded as a consumer and may assert their rights in the jurisdictions that may be competent under statutory provisions.


7. UPDATES AND CONTRACT LANGUAGE

The APP reserves the right to update this contract from time to time, primarily to adapt it to legal changes and economic circumstances. The version in force at any given time is published at www.luna-femtech.com/terms and takes effect upon publication. In the event of discrepancies between this text and the Spanish text, the Spanish version prevails due to the location of the service provider.