TERMS OF USE OF LUNA

Responsible for this site:
ICOSO CONSULTING S.L. ("Luna FemTech")
Owner and Managing Director: Daniel Osorio Fernandez
Calle Juan de Herrera, Núm 18, Planta 4 y 5
39002 Santander (Cantabria), Spain
VAT ID: ES B55469902
Commercial Register Santander, Sheet S-37849
www.luna-femtech.com
support@luna-femtech.com
(c) 2026 All rights reserved.


1. CONTRACTING PARTIES AND TERMS

USER: A natural person who uses the platform as a private individual and consumer. Commercial use and use by legal entities are excluded. Hereinafter also "you".
LUNA: APP (program) developed and operated by the Spanish company ICOSO CONSULTING S.L. (tax number B55469902). Hereinafter also the controller, owner, author, company or "we".
STORE: Apple App Store or Google Play, through which installation of the APP is possible. These sites are not operated by LUNA and are subject to their own terms of use.
PRICES AND TARIFFS: the price for acquiring the APP or the subscriptions that grant access to the use of the APP or to certain features. The prices from the STORE apply.
Personal terms refer to all possible genders, orientations, legal forms or bodies.


2. USE AND FUNCTIONING OF THE APP

Luna is a lifestyle and wellbeing app for cycle tracking and self-observation. Luna is NOT a medical device, does NOT serve to diagnose, treat or prevent, and does NOT replace medical advice. Predictions and hints are qualitative estimates with no claim to accuracy. For health-related questions, consult a medical professional.

Predictions, cycle phases and hints are generated automatically and algorithmically from the information you record. They do not constitute a medical assessment, diagnosis or recommendation and produce no automated decision with legal effect concerning you. Details on the processing are in our Privacy Policy (www.luna-femtech.com/data).

REQUIREMENTS FOR USE: You must be at least 16 years old to use Luna. By using it, you confirm that you have reached the required minimum age. To take out a paid subscription you must be 18 years old, be emancipated or act with the involvement and authorisation of your legal representative, and you must also comply with the age and approval rules of the Apple or Google account used for payment.

YOUR ACCOUNT & SECURITY: Your health entries are encrypted on your device before they are stored on our servers; the Privacy Policy describes which details are exempt and how the optional AI coaching processes data. In Standard mode we additionally keep an encrypted backup copy of your key so we can restore your access if you forget your password; this means we are technically able to decrypt your data. In Maximum Privacy mode we hold no copy of your key that we can open: on our servers it is stored only in encrypted form that just your password or signed-in device, or your Recovery Key, can unlock. You are responsible for keeping your credentials confidential. Sharing or transmitting the credentials to other persons is expressly prohibited. In Maximum Privacy mode we CANNOT restore your access: if you lose your Recovery Key and also your password or access to your devices, the data is irretrievably lost.

SUBSCRIPTIONS & PAYMENTS: Optional Premium features are offered as a subscription via the STORES. Billing, renewal and cancellation are handled via your store account; its terms additionally apply. Subscriptions renew automatically unless cancelled before expiry. Management is carried out in the account settings of the respective store. Any price change applies at the earliest from a future renewal and is announced with the notice required by the STORE and by law; you can cancel before the new price takes effect.

PERMITTED USE: You undertake not to use Luna in an abusive, unlawful manner or in a way that impairs operation (e.g. automated scraping, circumvention of security mechanisms, overloading of the services). Commercial use or incorporation of the APP or the data for commercial use is expressly excluded. It is expressly prohibited to use the APP for purposes of communication between several persons or for the exchange of documents or information. For this reason too, it is strictly forbidden to grant other persons access to your account.

LIABILITY AND AVAILABILITY: LUNA is provided with reasonable care, but without warranty of uninterrupted availability or freedom from errors. To the extent permitted by law, liability is limited to intent and gross negligence. Necessary maintenance, force majeure, server, power or internet outages and other uncontrollable events may restrict availability or lead to data loss. Users should back up their data periodically.

CONFORMITY OF THE DIGITAL SERVICE: LUNA is provided in accordance with the contractual description and the legal conformity requirements applicable to digital services, including the updates — security updates included — needed to keep it in conformity for the period required by law. If the service is not in conformity, you can request that it be brought into conformity free of charge, within a reasonable time and without significant inconvenience; where the law so provides, you can demand a proportionate price reduction or terminate the contract. These rights are free of charge and are not limited by the internal rules of the STORES. You must install, within a reasonable time, the updates we notify to you where failing to do so could affect conformity or security; LUNA is not liable for a lack of conformity caused solely by your failure to install a properly notified update.

QUALITY ASSURANCE: An essential part of the service is the review of the quality of the APP and the associated services. For this purpose, the APP may contact users to obtain information about quality. Participation is entirely voluntary. Users' contact data is never shared with third parties. It is strictly prohibited to send users unsolicited third-party advertising. Our Privacy Policy (www.luna-femtech.com/data) contains all details on this.


3. TERM AND TERMINATION

You can cancel your account at any time in the settings, subject to the following paragraphs. Cancellation is independent of the ability to delete the data at any time.

Both you as the user and LUNA may terminate this contract at any time without giving reasons, whereby any claim to compensation upon ordinary termination under this paragraph is excluded.

Termination must mandatorily take place via the platform itself; termination by e-mail is only permissible if use of the platform is impossible. Termination by LUNA requires a one-month notice period so that you as the user can save and download your data.

The notice period on the user's side depends on whether they use the version without a subscription or one of the paid subscriptions. When using the version without a subscription, the user can cancel without prior notice, whereupon LUNA carries out the immediate cancellation and advises the user that they must first save and download their data if they wish to keep it. When using a paid subscription, the notice period corresponds to the remaining time until the next renewal, which is then cancelled; the termination takes effect at the end of the subscription term.

LUNA may terminate the contract for extraordinary cause if one of the following grounds exists on the part of the user:
• Breach of one of the clauses of this contract.
• Non-payment of the usage fees.
• Non-payment of the contractually agreed subscriptions.
• Where the user does not act with due care and good faith and the reputation of the APP is thereby impaired or could be impaired.
• Where, in LUNA's view, the user carries out a professional or commercial activity with the APP, uses it not personally but commercially, or integrates it into their own products or services.

In the event of extraordinary termination, LUNA may terminate the contract in accordance with the provisions on ordinary termination and, in addition, take the following precautionary protective measures:
• Suspension of the services while maintaining access, so that the user can access and save their data before the contract is terminated.
• Precautionary and immediate suspension of access where there is a risk of destruction of evidence, a risk that the data will be used for criminal or civil offences, or where required by a competent authority. In these cases, the data is not deleted but retained for evidentiary purposes.

LUNA may discontinue the service for technical, legal or business reasons. In that case, LUNA will give reasonable advance notice, allow you to export your data and refund — directly or through the STORE — the proportionate part of any paid period not used, where applicable.

Right of withdrawal: where consumer law grants it, you can withdraw from the purchase within fourteen (14) calendar days from the conclusion of the contract, without giving any reason. For purchases made through the STORE, the request is handled through the channels provided by the STORE; you can also contact support@luna-femtech.com for assistance. If you expressly request that the provision of the digital service begin during the withdrawal period, the consequences provided for by law apply; the right is lost before the end of the period only where all legal requirements are met, including your express request or consent to start performance and your acknowledgement that the right is lost. Merely downloading, installing or opening Luna does not by itself constitute a waiver of the right of withdrawal. You can communicate your withdrawal by means of an unequivocal statement; model text: “To Icoso Consulting S.L., support@luna-femtech.com: I hereby give notice that I withdraw from my Luna FemTech subscription, concluded on [date], order identifier [number]. Name: [name]. Account e-mail: [e-mail]. Date: [date]”. Using this model is not mandatory.


4. DATA PROTECTION, COMMUNICATION, SIGNATURE

Our Privacy Policy (www.luna-femtech.com/data) contains all details on the use of the data for providing the services and operating the APP. The APP acts, as described in the Privacy Policy, as controller of the data. Data protection enquiries can be addressed to privacy@icoso.es or to the Data Protection Officer, dpdcadiz@prodat.es.

Any user who does not agree with these terms or the data protection provisions must immediately cease use.

Communication between the contracting parties takes place via the APP or digitally by e-mail. E-mail may also be used for legally effective notices such as contract terminations or payment requests, whereby proper delivery to the recipient's server is deemed sufficient proof. In the case of the APP, the e-mail address is support@luna-femtech.com and in the case of the user, the e-mail address they used for registration.

The parties conclude this contract via the APP, whereby the signature is confirmed by the procedure established for registration. The APP provides users with the mechanisms to enable access to the signed contract.


5. WEBSITE CONTENT

LUNA, the authors and the STORES reserve the right to make changes to the content of the APP without prior notice, whereby publications and content may be changed, deleted or added.

All links to other sites are checked at the time of linking. After checking, we assume no liability whatsoever for the content accessible via these links. Access to content outside the domain or APP is at your own risk.

LUNA and the Luna logo are distinctive signs of ICOSO CONSULTING S.L. The rights to all content lie with the authors and, where applicable, the owner of the website. Without express written permission, any reproduction or use of the content is prohibited.

The content you create yourself (in particular journal entries and tracking data) remains your property. You grant Luna only the usage rights technically necessary to provide the service.


6. JURISDICTION AND APPLICABLE LAW

These Terms are governed by Spanish law, without depriving you of the protection afforded by the mandatory provisions of the country of your habitual residence where applicable. If you act as a consumer, any dispute will be brought before the courts having jurisdiction under consumer and procedural law — normally the courts of your place of residence; no exclusive submission to the courts of Santander is imposed. If, exceptionally, the relationship is not a consumer relationship and the law allows it to be agreed, the courts of Santander will have jurisdiction.


7. UPDATES AND CONTRACT LANGUAGE

The APP reserves the right to update this contract from time to time, primarily to adapt it to legal changes and economic circumstances. The version in force at any given time is published at www.luna-femtech.com/terms and takes effect upon publication. In the event of discrepancies between this text and the Spanish text, the Spanish version prevails due to the location of the service provider.